Contacting Us

How can I contact you?
You can conveniently contact us by email, telephone, fax, or mail. Our friendly sales and customer service specialists are available 24 hours a day, 7 days a week.

How do I order one of your catalogs?
We welcome you to enjoy even more of our "Escape From the Ordinary" products by having one of our printed catalogs sent to your home. To order our free catalog, click here.

How can I sign up for, or unsubscribe from, NT Email?
To sign up for or unsubscribe from NT Email, click here. You may also may unsubscribe at any time by clicking on "Unsubscribe" at the bottom of any promotional NT Email you receive.

Ordering & Payment

What credit cards do you accept online?
We accept Visa, Discover, Master Card, Carte Blanche, and Diners Club. At this time, we do not accept payment by check for online orders.

How do I redeem gift cards online?
If you have a gift card, enter the number printed on the card during checkout on the Payment Info page. If the total amount of your gift card exceeds the cost of your order, you will be issued a refund check for the difference. If the total amount of your gift card is less than the cost of your order, you will be asked to provide a credit card number for the remainder.

How do I redeem coupons online?
Occasionally we offer special coupons which are redeemable online. Our coupon code box is easily accessible before the checkout process. After you have placed items in your Shopping Bag, type the coupon code in the space provided and hit "apply". You may also apply the coupon code on the Payment Information page within Checkout. Please note: coupon codes are case sensitive; you must type the code exactly as it appears on your coupon.

I entered the coupon code and I get an error message that coupon is "not valid".
This usually occurs when a customer is trying to enter more than one code. Our email promotional offers are not compatible with each other. Each offer is separate and cannot be combined with any other offer or coupon code. Also, some coupons have an expiration date and may no longer be valid.

I received an email offering a discount or Gift with purchase, I placed my order, however I did not receive the offered discount or gift.
Our email offers are only available when you click through the specific email and place your order. Email offers cannot be combined with any other offers.

If you received an email from us and clicked through, but did not order, your browser cache may still have the source code from an earlier email in its memory (this is called a cookie). You may need to clear the cookies in your browser. Once you have done this, you will need to go back to the email and click through it. Once on our site, you may place your order and the discount/item will appear automatically in your shopping bag.

Restrictions on Norm Thompson promotional offers.
In general, offers may not be combined with any other offer. Offers have a limited life span, and expiration dates will be listed at the bottom of each email. Our offers do not apply to Gift Certificates. Sometimes you must purchase a minimum amount before the discount/item offer is applied.

Can I place an International order?
At this time we are unable to ship online orders internationally, but our phone associates are happy to assist with your international ordering needs. You may Contact Us to inquire about international restrictions, inquiries, and additional charges. Or, call us toll-free at 1-800-821-1287 (inside the US) or at 1-503-614-4650 (outside the US) to place an order.

Shipping & Delivery

How do I check the status of my order?
We make it easy to check the status of your online or telephone order as early as
24 hours after it is placed. Click here to check your order status

Please note: Our order status appears as a pop-up window. If you have Pop-Up Blocker software you will need to temporarily turn it off.

What are your shipping and handling charges?
Click here to view our rates.

Returns & Exchanges

What if I need to return or exchange something?
Every product is backed by our unconditional "You Be the Judge™" guarantee: No excuses. No fine print. If your purchase does not meet your expectations, at any time, return it. We'll exchange it or refund your money promptly, whichever you prefer

For return instructions, refer to Exchanges & Returns within the Customer Service section.