Our privacy policy is designed to help you understand how
we collect personal information, what information we collect, how we use it, the
steps we take to safeguard it, and the choices you have regarding how it may be
used and disclosed.
This privacy policy applies to personal information
collected by us at our stores, through our call centers, via mail, via our
website at normthompson.com (the "Site"), through our authorized
third parties, or by any of the other means described in this policy.
SEE OUR PRIVACY
POLICY BELOW
Privacy Policy Quick Reference
Click on any link below to find more information about that privacy policy topic:
Norm Thompson is part of a family of companies owned by
Orchard Brands Company that also includes, as of the effective date of this
policy, the brands listed below. Please note that this list is subject to
change.
Appleseed's™
Bedford Fair Lifestyles®
Blair®
Brownstone Studio®
Coward®
Draper's & Damon's™
Gold Violin®
Haband™
Lew Magram®
Monterey Bay®
Norm Thompson Outfitters®
Old Pueblo Traders®
Sahalie®
Solutions®
The Tog Shop™
Willow Ridge®
WinterSilks®
Each of these affiliated companies has its own web site, and has a privacy policy and data collection practices that may differ from
those of Norm Thompson. Please refer to the applicable company's web site and
privacy policy for details on how that affiliated company handles your privacy
concerns and personal information.
To give you an exceptional experience each time you shop
with us, we may collect information that you provide when you:
- Request one of our catalogs or information about our products and services;
- Visit our Site or one of our retail stores;
- Create an online shopping account on our Site, if applicable;
- Purchase, return, or exchange a product by phone, mail or online;
- Contact our call center or customer service desk;
- Participate in a promotion, contest or survey; or
- Provide us with comments or suggestions.
The types of information we may collect, in order to serve you better, include:
- Contact information such as name, mailing address, phone number, and e-mail address;
- Personal information such as billing address and credit card information, when provided;
- Demographic and preference information such as product purchase history; or
- Information you provide about other people, such as a gift recipient.
When you set up an online shopping account at our web site, if applicable, we may also request a password to allow you secure access.
We may also supplement the information listed above with anonymous Site traffic information that's collected automatically when you visit
our Site, plus with information acquired from our joint marketing partners, from third parties, and from our affiliated companies.
You deserve the fastest, safest and most enjoyable shopping experience possible. To give you just that, we may use information
that you provide to us in the following manner:
- To assist you in customer service communications;
- To administer "My Account" information, online forms, and other Site features;
- To enable you to check out and complete your purchases, and to fill and ship your orders;
- To send you special announcements or promotional information about
new products or services and upcoming events, and to allow our affiliated
companies and our other trusted third party partners to do the same;
- To send you printed catalogs in the mail;
- As necessary, to share your information with trusted third-party
companies that provide support services to us or with which we partner to
provide services, including special programs, offers and discounts;
- To help improve our Site; or
- Where we consider it necessary to protect your legal rights, our
legal rights, or the legal rights of third parties, or where required by law.
More details of the ways in which we may use your information are set out below.
In-Store Shopping. When you visit one of our
stores or outlet locations, you can shop anonymously when you pay with cash.
However, we may keep a history of your purchases if you use a credit card or
debit card. We collect this information in order to process your orders and to
better assist you, and all such information will be treated in compliance with
this privacy policy.
If you want to return or exchange purchased merchandise,
we may ask you for personal identification information such as the credit card
used for the purchase or a picture ID to help prevent fraud.
E-mails. We may use your e-mail address to notify
you about the status of your order (if you have placed one), provide customer
service information, or answer your questions and requests. We may also
occasionally send you our e-mail updates, sales notifications, or other
promotional information about our products and services or about the products
and services of our affiliated companies or trusted third party partners in
which you may be interested. We may also share your e-mail address with
our affiliated companies to enable them to send you emails directly regarding
their products and services, sales and other promotions.
Telephone Contact. If you provide us with your
phone number, you may receive telephone contact from us for customer service
communications, such as to ask you about your order, if you have placed one. If
you call our customer service toll-free number, we may ask you for personal
identification information, depending on the nature of your request, to better
assist you with your requests and questions. We may retain this information to
help meet your future needs.
We may occasionally use your phone number to contact you
with updates, sales notifications, or other promotional information about our
products and services or those of our affiliated companies or trusted third
party partners in which you may be interested. We may also make your personal
information available to our affiliated companies and our other trusted third
party partners to enable them to contact you directly with their promotional
information, such as information about their products and services, sales and
other promotions.
Contests, Promotions, or Surveys. If you
participate in a contest, promotion, sweepstakes offering, or survey (whether
online, over the phone, by mail, or at one of our retail stores), we may use
your personal information to manage your entry in such promotion, to notify you
if you are a winner, or to fulfill promotional obligations. At the time of your
entry or registration for a specific promotion, survey, contest, or sweepstakes,
we will provide you with the rules governing such promotion, survey, contest, or
sweepstakes.
Authorized Third Parties. We partner with certain
third parties who provide services to us, such as managing visitor/customer
information, managing our marketing and promotions activities, and conducting
other activities of the kind described elsewhere in this privacy policy on our
behalf. In such cases, we may disclose your personal information to such
service providers. We do not authorize any of these service providers to make
any use of your information other than for our benefit.
We may also partner with third party organizations to
provide special programs, offers and discounts to members of those
organizations, in which case we may disclose to that organization information we
collect about you, such as your name, your membership number with that
organization, your contact details, and information about your purchases with
us. We may also, from time to time, partner with third parties to offer you
membership in programs, such as discount programs, run by them, or products and
services offered by them; if you elect to participate in such programs or to
purchase such products and services, we may disclose your personal information,
including your credit card information (if applicable), to enable such third
parties to enroll you in their programs or provide those products and services,
and to bill you for their services.
In addition, to provide you with other marketing
information or third party promotions that may be of interest to you, we may
disclose your personal information to our affiliated companies and our other
trusted third party partners, as set out in this privacy policy.
Catalogs and Mailings. We may use your name and
postal address to occasionally send you our printed catalogs, magalogs, valpaks
or other syndicated mailings, as well as materials regarding offerings of our
affiliated companies and our other trusted third party partners. We may also
make your name, postal address and transactional information available to our
affiliated companies and our other trusted third party partners so that you may
receive mailings directly from them about products and services that may be of
interest to you.
Financial Products. We may offer, now or in the
future, financial products to preferred customers (such as credit cards). As a
result, we may share your personal information with certain authorized third
parties to provide you with tailored information about their special offers and
services relating to such financial products.
By Law. In certain instances, we may disclose
your personal information when we have reason to believe that it is necessary to
identify or contact you in relation to, or bring legal action to protect, your
legal rights, the legal rights of us and/or of our affiliated companies, or the
legal rights of others. We may also disclose your personal information when we
believe it is required by law.
Sale of Business. In the event that the Orchard
Brands Company, any of its affiliated companies, or any part of any of them, is
sold, or some or all of their assets are acquired, customer information may be
among the transferred assets, and may therefore be used by the third party
acquirer.
We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.
Account Management. You can contact us at any
time to review, change or delete certain personal information. Simply call our
customer service specialists at 1-877-718-7899.
E-mails. If you do not want to receive our
electronic newsletter or promotional e-mails, you may unsubscribe at any time by
clicking on "unsubscribe" at the bottom of any of our promotional e-mails.
Catalogs. If you do not wish to receive our
printed catalog, please contact our customer service specialists at
1-877-718-7899. When you give us your name and address as
it appears on the mailing label, we will remove your contact information from
our mailing list. Please allow several weeks for the catalogs to stop, as
catalog delivery is scheduled well in advance.
Telephone Contact. If you do not wish to receive
telephone calls from us regarding our sales notifications or promotions, please
contact our customer service specialists at 1-877-718-7899. Please note that we
may continue to contact you by telephone for customer service communications
(such as in relation to orders that you have previously placed with us).
Sharing Information with Third Parties. If you
would rather that we did not share your personal information with our affiliated
companies or our third party partners for their direct marketing purposes,
please send your full name, address and customer number to our mailing address
listed at the end of this privacy policy. Please note that even if you opt out
of having your information shared with third parties in this way, we may still
disclose your information to third parties in other circumstances as described
in this privacy policy, for example, where required to enable our third party
service providers to provide services to us, and where required by law.
Please also note that where we have previously disclosed
personal information to an affiliated company or third party partner prior to
your opting out, that company's use of your information will be governed by its
privacy policy. If you want to change how information is used by an affiliate
company or third party (for example, by opting-out of receiving emails or
telephone communications from that company), you must contact that company or
party directly. We cannot alter or remove your information from any of our
affiliated companies' or third party partners' databases.
Protecting the safety of your personal information is important to us. Where we maintain an online store, we use a variety of
technical, administrative and physical safeguards so that you can enjoy your
shopping experience without having to worry about the loss of, misuse of, or
unauthorized access to your information.
Secure Shopping. Where our Site permits you to
enter credit card or other billing information, we use industry-standard
encryption technologies to encrypt that information while it is being
transmitted to our Site. In addition, we make commercially acceptable efforts
to stay up to date with best practices regarding the protection of information
in connection with transactions occurring over the internet.
We also use VeriSign™ as our SSL provider as an added measure for your
protection. You may want to check your internet settings to make sure your
browser is in compliance with industry-standard encryption technology.
Firewalls. We protect all personal information
stored in our computer systems, including information about your orders, behind
a network security system called a "firewall." We only permit our authorized
staff and authorized third party service providers to access our computer
systems, and then only for the purposes described in this privacy policy.
Phone Orders. Some versions of popular web
browsers and some firewalls do not permit communication through secure servers
like the ones we use to process orders. If your web browser cannot support this
level of security, you will not be able to order products through our Site or
those of our affiliated companies. If so, you may place orders by calling us
toll-free at 1-800-547-1160.
We follow industry practices to protect your personal
information from unauthorized access, but no data transmission over Internet can
be guaranteed to be 100% secure. We cannot ensure or warrant the security of
any information you transmit to us over the Internet. Also, please note that
e-mail is not encrypted and is not considered a secure means of transmitting
credit card numbers.
To improve our Site and to make your online experience
more enjoyable, we may collect anonymous information about all visitors to our
Site, through the use of cookies, image tags, and other technologies.
Cookies. A cookie is a small amount of data that
is sent to your browser from a Web server and stored on your computer's hard
drive. We use cookies to tell us who you are, tailor our products and services
to suit your personal interests, estimate the number of visitors to our Site,
track visits to and sales at the stores referenced on our Site, process your
order, track your status in our promotions, contests and sweepstakes, and/or
analyze our customers' visiting patterns. Cookies do not contain any personal
identification information (such as name or credit card information). Most
browsers are preset to accept cookies and are used to make online visits easier
and faster for you. Cookies are not required for you to browse our Site,
however they are required for you to shop on our Site or to place an order. If
you set your browser to refuse cookies, purchasing is not possible at our Site.
In such cases, to place orders, please call us at. 1-800-547-1160.
Image Tags. We may at times work with a
third-party company to help us gather knowledge about how you use this Site
through the use of image tags, so that we may constantly improve your online
experience. In such cases, the third-party company's only role is to help us
conduct our business and deliver the most relevant products and services. They
are not permitted to use your personal identification information for their own
purposes.
Third Party Links. Our Site may include links
that take you to other web sites for outside business partners, vendors and
advertisers. These web sites have separate privacy and data collection
practices. We have no control over such web sites, and are not responsible or
liable for the privacy practices or information-gathering practices of other
entities or web sites.
We have also contracted with third parties to monitor
certain pages of our Site for the purpose of reporting Site traffic, and/or
other advertising statistics. Where authorized by us, these third parties may
use cookies and/or other monitoring technologies to compile anonymous statistics
about our Site visitors. No personal identification information is transferred
to these third parties.
For more information about how data is collected and used, please see their privacy policies http://www.dotomi.com/privacy.html.
This Site and the web sites of our family of companies
are not directed towards children; we do not knowingly collect any personal
information from children under 13 years of age.
In certain circumstances, California law entitles
California residents to request us to provide, free of charge and no more than
once per calendar year, a list of the categories of the resident's personal
information disclosed by us to third parties for such third parties' direct
marketing purposes during the immediately preceding calendar year, together with
the names and addresses of all such third parties and a description of such
third parties' businesses, if not already reasonably apparent from the third
parties' names. If you are a California resident and would like to receive such
information, please contact us using the mailing address at the end of this
privacy policy.
By using this Site, you consent to the collection and use
of your personal information as described herein. We reserve the right to
change, modify or amend this policy from time to time. If our privacy policy
changes, we will notify you by publishing the new policy on our Site together
with its effective date. Once effective, the new policy will apply to all
personal information we currently hold, whether collected before or after the
new policy's effective date. We encourage you to periodically review our
current privacy policy.
Our customers come first. If you have any concerns or
questions, please contact us by calling 1-877-718-7899 or emailing us now.
It is our goal to make our privacy practices easy to
understand. We have created this easy-to-read privacy policy with that goal in
mind. Some browsers utilize privacy enhancing technology to translate our
privacy policy into a computer readable format. The technology then requires
that the computer format be translated back into human readable format for you
to read. This translation back into human readable format is often referred to
as a "Policy Summary"; it is possible that through these translations, the
Policy Summary may unintentionally end up being inconsistent with the privacy
policy upon which it is based. It might fail to address an issue or it might
address an issue not raised in our privacy policy. For this reason, you should
rely on our privacy policy as the most accurate and definitive description of
our practices.
One or more patents may apply to this Site or those of our affiliated brands, including without limitation, U.S. Patent #5,528,490;
#5,761,649; and #6,029,142.
