We're the "Escape from the Ordinary" company.
"Escape from the Ordinary" is the philosophy that informs and inspires everything we do. It's foremost in the minds of our buyers who search for exceptional clothing, comfort-fit footwear, one-of-a-kind gifts and gourmet food. It acts as the benchmark for our product-quality experts who demand integrity in every detail. It motivates our knowledgeable customer-service representatives whenever they speak with you. In short, Norm Thompson promises its customers an "Escape from the Ordinary" shopping experience from the moment they pick up the phone or order online to the moment they open their package.
Born and bred in Oregon...we're naturally green!
Located west of Portland in Hillsboro, Oregon, our Corporate Campus has been distinguished as one of the first certified "green" buildings in the nation. Recycled materials, sustainably harvested wood, plus an energy-saving heat recovery system are just some of the features that contribute to its award-winning design. And when our employees need to stretch their legs, a gentle path meanders through the protected wildlife refuge directly behind our headquarters.
Our Lifetime Guarantee.
Decades ago, the Norm Thompson "You Be The Judge" Guarantee revolutionized mail order as the first unconditional guarantee of satisfaction. While we simplified the wording a bit, that promise still stands. Every product is backed by our no-hassle, no-worry lifetime guarantee. If a product doesn't meet your satisfaction, return it to us for exchange or refund. It's that simple!